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Shipping and Returns

Please see our Frequently Asked Questions section for more information about shipping and orders during COVID-19


Shipping Information

All orders will be confirmed with an estimated ship date. Once your order is shipped, we will provide you with a tracking number so that you can follow its progress.

We will always ship your order complete; however, should we have to order items in to complete your order, we will inform you and give you the option of waiting for the good to come in (we will give you an estimated time of delivery), cancelling the order, or shipping the items we have. If you do not wish to continue with your order, all monies will be refunded completely.

In Store Pickup

If you live locally, we have an in store pickup option for your convenience. Simply select Pick up at In Store as your shipping option and shipping will not be charged. We will package your items and hold them for you at our store.

Local Delivery (5-21 days)

If you live anywhere on Vancouver Island, we have a "local delivery" option for a flat fee of only $10. We provide a Vancouver Island replenishment service for first aid supplies and we can arrange to have your order delivered in the first week of the month following your order.  Simply select "Local Delivery" as your shipping option. The perfect option if you are not in a hurry for your delivery.

Shipping Within Canada

All orders are shipped via the least expensive carrier and could be Canada Post or Courier. If all items are in stock, delivery will usually be 2-14 business days, depending on your location in Canada. Otherwise, Shipping is calculated based on your order subtotal (before tax), as follows:

Order AmountShipping
$0 - $24.99 $5
$25 - $74.99 $15
$75 - $125.00 $25

The shipping totals above apply to shipping within the Canada Post / Courier service area. Should your address fall outside of the Canada Post / Courier service area additional shipping charges will be added. Please note this typically only applies to remote locations and the territories (Yukon, Northwest Territories and Nunavut). For over size items, additional shipping charges will be added.

Shipping Internationally

We are happy to ship internationally, and offer several options for delivery. Once we have received your order, you will be contacted via email with the shipping method and associated cost.

Return Policy

If for any reason you are not satisfied with your items, all merchandise has a two week return policy from the day you receive your order. Returned goods must be unused and in resalable, like-new condition including all original packaging & labels attached. We will fully refund you the value of the item(s) returned and taxes incurred following inspection.

Infection Control items are FINAL SALE and no refunds of these items will be authorized.

Please contact us prior to returning merchandise, so that we may issue a return authorization number; without this number your return may be refused.