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Office: +1 778 351 2630Dispatch: +1 250 893 3418 (24 hour)

FAQ

Frequently asked questions regarding shipping and orders amidst COVID-19

How does the sizing work for items like gloves and Tyvek suits?

All of our items are unisex sizing, so please order what most closely resembles your needs.

Can I amend an order after it has been placed?

Unfortunately, due to high demand, we cannot amend any orders. You may place a follow up order, which will fall into the queue.

Can I pick up my order from the station?

We are allowing safe pick-ups from the station, to encourage social distancing. We will contact you to arrange a pickup time once your order has been assembled. You MUST bring a mask with you, for the safety of our staff and for yourself.

When will I receive my order?

Due to current volume demands on Canada Post (due to events such as increased online shopping Canada-wide, and world-wide) shipping delays MAY occur. Normal shipping times are within 14 days.

When will my order be shipped?

As online orders are placed, we process orders according to priority sequence. So, for example, if you placed separate orders on separate days, you may not have them shipped to you at once. Our workers are currently working extended hours to keep up with demand, and get you your items as quickly as possible.

All items are being shipped via Canada Post at this time, and you will be provided with a tracking number for the item(s), which will be sent to the shipping address you provided.

Why has my credit card been charged for this order before it ships?

This is due to our payment provider's own policies. Unlike companies such as Amazon, we do not have the ability to take payment only when the item ships.

And, as ALL infection control items are final sale (as outlined on our website, due to the nature of the products and government reporting) we will be fulfilling all of these orders as quickly as possible.

I've called your office but no one has answered the phone. How can I contact you directly?

Our phones are answered during regular business hours. If you have received our voice messaging service during business hours, we are away from our desks and unable to answer at that time. You can leave a voicemail, or alternatively, you may also email us at orders@medixbc.ca or admin@medixbc.ca, and someone will respond to your query as soon as possible. Please do NOT use the 24-hour dispatch line for non-medical care requests/online sales. This ties up the phone line for those requiring our medical care services.